A: No. Everything UniMe sells is 100% handmade and all designs are from Unime's designers. You won't find any other similar products in Singapore. They are only in Unime.
Q: Who do I contact if I have any questions?
A: If you have any questions or queries, please contact our Customer Care department at +65 9797 9420 or +65 9825 4394 , Monday to Sunday, from 10.00 AM to 10.00 PM or simply leave us a message on WhatsApp. Alternatively, you may email us at firstname.lastname@example.org, or even can chat with us on Facebook.
Q: Do I need an account to shop at Unime?
A: No, you don't need to create an account. You can place an order as a guest customer. However, creating an account at UniMe allows you to save your personal details and addresses, and get more discount from UniMe.
Q: Where is Unime located?
A: We are located in Singapore.
Q: Does Unime have a physical store?
A: Yes, we will have one in the future. However, the first mission for 2016 and 2017 year is to sell and introduce products online.
Q: What type of payment methods does Unime accept?
A: Unime accepts all major credit/debit card and PayPal, as well as Internet Banking for local customers.
Q: Does Unime accept international orders?
A: Yes. We accept all international orders. However, please note that the shipping rate will be applied. Note that we provide free shipping worldwide for orders more than $100 and if shipping costs do not exceed $6.
Q: Can I cancel my order?
A: No. You cannot cancel your order once we ship your order.
Q: What is Unime's return policy?
A: Unime offers the return and exchange policy based on customer's requirements. All products can be returned and refunded in the first 5 days of the purchasing. We can only accept products that are in the same condition with the product we delivered to you, and if you still keep your receipt and the box / package. Customers can choose any other designs if they like. If customers choose the cheaper products, customers can be refunded for the rest of the fee.
Q: When will I receive tracking info for my order?
A: You will receive the tracking information via your email or text message once your order has been shipped.
Q: Why does it say "Not Found" when I track my order?
A: It can take up to 24-48 business hours for tracking information to update, excludes weekends and holidays.